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VISIT MALAYSIA YEAR 2026
Frontline Ambassador Training Programme (1-Day)
Be part of Visit Malaysia 2026 (VM2026) and play a vital role in shaping visitors’ first impressions of Malaysia.
This high-impact one-day training equips tourism and hospitality frontliners to deliver world-class, culturally intelligent service that represents “Malaysia Truly Asia.”
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Prepare your frontliners today for an active and immersive one day training in understanding key elements of Visit Malaysia 2026.
Learning Outcomes
By the end of the programme, participants will be able to:
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Understand the VM2026 mission & frontline ambassador role
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Communicate confidently and empathetically across cultures
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Manage visitor expectations & resolve conflicts smoothly
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Handle safety, health & emergency cases calmly
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Promote sustainability & responsible tourism
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Earn certification as a VM2026 Frontline Ambassador
Who Should Attend?
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Hotel & Restaurant Staff
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Tourist Information & Front Desk Personnel
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Tour Guides, Transport & Airport Staff
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Attraction & Event Venue Teams
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Any personnel engaging with tourists
Talk to Us
Talk to us now to get a bespoke training proposal for your organisation.
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All our training is currently claimable under the government incentive program by HRDF and Perkeso.